Aug 19 2011
GCB adds a new customer care staff position
In the lazy, hazy dog days of August, the two company dogs finally set aside Skype and met in the same physical space on neutral ground at the company webmaster’s family camp on a remote pond in the New Hampshire mountains.
Most of the GCB customers are quite familiar with Ulla (the golden retriever whose official title is “store greeter” and “Dog Diva” of Harvard Square). Less visible has been the Kassie (pictured on the dock), the company webmaster’s new Bouvier puppy in Chicago. This blog post announces that Kassie has completed her apprenticeship and is now handling customer care issues when Ulla is napping.
Ulla reviewed all company policies during a dog staff meeting on the dock prior to a mountain hike and has signed off on Kassie’s readiness to step in to handle customer care problems when she is travelling (or just napping).
